Air Travel

The Ultimate Guide For First Time Flyers!

Airports in India handled almost 117 million passengers in 2017, with almost 100 flights taking off every hour.

With airline ticket prices going down each day, the popularity of travelling by an airplane is at an all-time high and many people are willing to try it.

But navigating through an airport, getting through security and travelling at 30000 feet in the air can be an overwhelming experience, especially if you’re flying for the first time.

So, if you’re a first time flyer and aren’t really sure about what to do, here’s a step by step guide for you to follow the next time you fly.

Booking Your Ticket

The first step in an air travellers journey is booking a flight ticket!

With the help of online travel portals such as MakeMyTrip, GoIbibo & Expedia, you can compare ticket prices for different airlines travelling to your destination.

It’s a relatively easy process which you can handle by yourself.

Once you buy your ticket, you will get a confirmation email and an e-ticket. Make sure you carry a print out of these when you leave for the airport.

In case you don’t have access to an online facility, you can always get in touch with a travel agent in your area.

*PRO TRAVEL TIP – Airlines also give you an option to choose your seat. This process is known as ‘Online Check-In’. Airlines usually open online check-in 48 to 72 hours before the departure time. Choose your seat the night before the departure date and fly comfortably.

Packing

Airlines have kept a limit on the weight and number of bags you can carry with you!

So before you start to pack for your trip, visit your airline’s website to review luggage size and weight restrictions, as well as extra baggage fees.

If your trip is short or are travelling alone, carry a small suitcase or bag pack with you. You won’t have to go through the hassle of getting your bag checked-in with the airline.

However, if you are going on a long trip or are travelling with your family, try to pack according to the limits set by the airline.

If you feel that your luggage exceeds that limit, carry some extra cash with you.

Learn more about “Airline Baggage Rules In India

Travel Documents

Apart from your e-ticket printouts, you will need to carry an identification proof with you.

If you’re travelling on a domestic route your driver’s license or your Aadhaar card is sufficient, but if you’re travelling abroad you’ll need a passport.

Make sure your passport is updated and is valid at least 6 months from your date of travel.

Arriving At The Airport

No matter what time of the day you’re travelling, arrive at least 2 hours before your flights departure time.

This gives you plenty of time to deal with security, find your gate, and get everything ready for your flight.

You don’t want to add the stress of being late if you’re travelling by air for the first time.

We would recommend you to take an Ola/ Uber to travel since you can calculate the time it would take to reach your terminal and they will drop you off right in front of the airport entrance.

Dropping off Luggage/Collecting Boarding Pass

If you haven’t booked a seat online or have to get your luggage checked-in, you will have to go to the airline counter once you enter the airport.

There will be enough signs at the airport to guide you to the airline counter, but if you can’t find it by yourself, ask the security personnel at the entrance and he/she will be more than happy to guide you.

Once you reach the airline counter collect your boarding pass/check-in your luggage and head for security check.

Security

Most first time flyers get nervous when they hear the word ‘Airport Security’!

Don’t worry! they’re just making sure that you have a safe flight. Follow whatever instructions the security personnel is giving you and you’ll be fine.

Keep your personal items such as laptops, cell phones or wallets in the containers provided, along with your carry-on bag for inspection.

After this, you’ll go through a metal detector and the security personnel will give you a quick frisk.

Before you know it, your bags will be stamped and your security check would be complete.

It’s that simple!

Finding Your Boarding Gate

The airport offers no shortage of information on anything!

From large screens to friendly staff, there’s always someone who can help you figure things out if you get lost.

After security, you will be able to see airline schedule boards with a list different arrival and departure flights. They display the flight number, arrival or departure time and the boarding gate number for different airlines.

Just cross check that information in case your ticket doesn’t list the gate number or simply to reassure yourself.

If you’re still not sure, they have attendants sitting at desks in every terminal who are always ready to help you.

When it’s time to board, passengers line up and present their boarding pass to a gate agent. Once the agent is done checking your bag for the stamp and the boarding pass, you can either directly walk through a ‘Jetway’ to board your flight or a bus will take to you and your fellow passengers to your airplane.

The Airplane Journey

Now for the fun part, the flying itself!

Board the airplane, find your seat and put your carry-on bags in the overhead bin. Once everyone is seated, the crew will give you safety instructions and soon after that, the airplane will take off.

While flying if you feel turbulence, don’t worry. Its caused by fluctuating air pressures and all airplanes experience it. The occurrence of an accident is very rare and in case of an emergency, the crew is well trained and equipped to handle the situation.

Read more about “Why Flying Is The Safest Way To Travel

Collecting Your Bags

Once you’ve made it through your first ever successful flight, head down to baggage claim to pick up your check-in bags.

It takes time for the crew to unload the bags onto the baggage conveyor belt, so be patient and wait for your bag.

In case you only have a carry-on bag, you don’t need to go to the baggage claim and can straight away head for the exit.

Another way in which you can make your first flight comfortable is by downloading the AirWhizz App. Get all the information about your airline and airport along with real-time flight updates on your fingertips to plan your trip on the move.

Have a great flight & Fly Stress-Free!

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Ministry To Remove Cancellation Fee For Air Tickets Cancelled Within 24 Hours Of Booking

Civil Aviation Ministry will soon introduce a new reform for the convenience of air travellers.

Passengers travelling by airlines in India will not have to pay any cancellation fee if they cancel their tickets within 24 hours of booking it.

Here are the details about the new cancellation fee rules-

  • The customer will not have to pay cancellation charges on the sole condition that the air ticket is bought 96 hours prior to the flights departure time.
  • In case the passenger is informed about a cancelled flight between 2 weeks to 24 hours before the scheduled departure, the airline has to offer an alternative flight within 2 hours of the departure time.
  • The cancellation fees and rules regarding it have to be printed on the air ticket.

Airlines in India, however, have shown their displeasure towards these proposed changes saying that if new rules are implemented, it will lead to a rise in airfares.

According to experts, these rules will have a massive impact on air ticket prices since airfares in India are already at a lower level as compared to other countries.

Currently, every airline has a cancellation policy of their own. For example –

  • IndiGo charges its passengers a minimum of Rs 3000 on cancelling flight tickets
  • In case of GoAir, a passenger has to pay Rs 2950 for cancelling the ticket within 2 hours of the flight’s departure time.

Airlines like Vistara and Jet Airways allow their passengers to modify or make cancellations for free within 24 hours of booking the ticket, but the government is looking to make this a standard rule across all airlines in India.

The Minister of State of Civil Aviation, Mr Jayant Sinha, has said that the ministry will look into all these arguments before they implement these reforms.

The ministry will put these rules into effect from 15th July 2018 if the proposed air passenger charter is approved.

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Airplane Food: The Reason Why It Tastes Different

We all have had friends or heard people complain about airline food being bland and tasteless.

But who can blame them!

Meals served on airplanes are hardly gourmet, especially for people who fly economy class on international or long-distance flights.

If you feel the food that airlines serve is unappetising, you’d be surprised to know that it’s not really their fault and there are some logical reasons to back this.

But before we get into the real reasons why airplane food tastes different, let us look at how food was served on airplanes and how it changed.

The Evolution Of Airplane Food

In the early days of flying, airplanes took a long time to reach their destination, especially if it was an international flight.

Passengers didn’t have an inflight television to keep them occupied so they had no choice but to either read, sleep or eat. To entertain passengers, airlines started to copy the services on other modes of transportation such as trains/boats and turned their attention to food.

They started serving multi course fancy food like carved roast beef, lobster and prime rib which was accompanied by wine or expensive liquor in real glassware. This became a huge success and airlines started competing with each other, trying to offer special dining experiences to passengers.

As technology advanced, flying got cheaper and airlines had more people to serve. This is why in 1952 the economy class was created and with it came a decline in the quality of the food for the masses.

Once air travel’s popularity increased, the International Air Transport Association(IATA) started regulating airplane food and things became much tougher for the airlines.

Reasons Why Airplane Food Tastes Different

1.Dry Air

To maintain the pressure inside the cabin, airlines have to closely regulate the cabin air.

The air inside the airplane is almost 15 % drier than the air that we breath on the ground. This can affect your sense of smell and taste.

In fact, these senses start to deteriorate the moment you step on an airplane and it becomes worse when the airplane takes-off. The pressurized air makes passengers more dehydrated and dry-mouthed.

That is why wine tastes more acidic on an airplane.

2.Pressurized Cabin

Although the cabin is pressurized to mimic the air pressure you would feel on the ground, it’s still less than what you would experience at sea level.

Due to this our nose swells up and the body fluids start flowing upwards. This swelling messes with our sense of smell, making the food unappetising. You might be able to relate to this sensation since we’ve all had a cold at some point.

Another reason that researchers have discovered is that lower temperature and air pressure make it harder to detect odorants, which are molecules that stimulate the nose’s sensory cells.

Since it’s harder to smell in an airplane , it’s difficult to taste food onboard.

3.Airplane Noise

In case you didn’t know, airplane noises include vibrations from the air striking the hull, as well as the roaring of the engines and winds.

These collectively produce a constant sound that can be as loud as 85 decibels, which is equivalent to the noise produced by city traffic.

We know it sounds wired but, noise levels do affect your sense of taste. According to researchers, loud noises inhibit our ability to taste sweet flavours.

4.Airplane Food Is Re-Heated

Airplanes cruise at 30000 feet, however, its cabin pressure is equal to the air pressure at 6,000 to 8,000 feet above sea level, making it difficult to prepare fresh meals onboard.

That is why prior to take-off, airlines freeze pre-cooked meals on the ground and thaw them out in air.

Reheating the food in less than ideal conditions affects the taste of food on an airplane.

5.Method Of Cooking

Preparing and serving tasty food for a few hundred people above the clouds is not an easy task.

Due to food safety standards, all meals must be cooked on the ground. Such requirements for mass production definitely ties down the chef’s hands.

The food is made with ingredients which are long lasting and preservatives are added before it is packed, blast-chilled and stored in the refrigerator.

In a bid to preserve food, the chefs have to compromise on the quality of the food.

6.Food Budget

It is not the caterer, but the airline who decides what food is to be served.

Caterers have to use the products which are decided by the airlines and in a bid to reduce costs, airlines have started suggesting cheaper alternative food ingredients.

In 1987 American Airlines saved up to $40000 by removing one Olive from each passengers salad plate. This is the best example of how airlines can reduce costs by keeping food budgets in check.

Can Airlines Make Airplane Food Taste Better?

Once researchers discovered the science behind bland airplane food, airlines started investing in making the food taste better.

In 2010 Lufthansa asked Fraunhofer Institute for Building Physics, to conduct a research on how airplane noise levels affect the taste of the food.

They found that loud noise does suppress the sensation of sweetness, however it enhances the flavour of Umami, the savoury taste other than sweet, sour, salt and bitter.

Lufthansa began experimenting with the way it seasoned food and started to use naturally intense flavours, such as orange/tomato oils and tomato concentrate, to enhance the food served.

Following Lufthansa’s example, many airlines started to develop meals with a more scientific approach and have become better at it.

In fact, Qatar Airways hires Michelin-Starred Chefs who create flavours keeping in mind that a passenger’s taste buds are numbed at 30000 feet in the air.

Read more about the “Top 10 Airlines That Serve The Best In-Flight Meals

*Want to Grab A Bite Before Your Flight? Simply download the AirWhizz App and get information about airport eateries & lounges along with real-time updates for your flight on the move. Fly Stress-Free!

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Tips To Avoid Losing Your Bag When You Fly!

You’re waiting at the airport baggage carousel for what seems like forever, when suddenly the conveyor belt stops and your bag is nowhere to be found!

It’s an awful experience when an airline loses your bag and thousands of flyers around the world experience this every day.

Travel mishaps can happen at any time and to anyone, but if you’re well prepared you can reduce those chances.

But before we get into how you can prevent losing your bag at the airport, let us tell you what you should do if your airline delays or loses your luggage.

Delayed/Misplaced Luggage

In spite of all the technological advances, airlines are still handled by humans and errors are bound to happen.

But, airlines today have ways to track your bag and majority of misplaced luggage is returned eventually.

Delay of your luggage can happen in 2 cases –

  • If the airline has sent your bag on another flight, in which case you’ll get your bags within a few hours.
  • If the airline has sent your bag to the wrong airport, for which you’ll have to wait for a few days

Make sure you fill the delayed baggage form immediately at the airport and give the attendant your hotel or home address as well as a phone number where you can be reached.

The airline will bring you your luggage when its found and there won’t be a need for you to go personally to the airport.

If a bag is not sent to you within 21 days, it is considered lost.

Lost Luggage

If the airline looses your bag, it means that it’s time to file a claim.

The airline will do everything it can to find your luggage, but if they officially claim that your luggage is gone, they have to reimburse you for it.

Filling a claim involves filling out a lost baggage form and explaining in detail what was in the bag. Contact the airline representative and they will take care of the rest.

Now that you have a fair idea about what to do If your bag gets lost, here are a few tips that can help you avoid such a situation –

1.Attach A Name Tag

With air travel on the rise, companies such as VIP and American Tourister are mass producing their bags, which makes it difficult for us to have a unique suitcase.

But you can get around this by attaching brightly coloured baggage tags with your name and phone number on it.

You can put a copy of your itinerary inside your bag as well,  so that its easier for the airline to locate you if your not at your home base.

There have been instances where other people have taken the bag thinking it’s theirs and worst is when they just leave it in the middle of the airport when they realise it.

At least someone will be able to contact you if your phone number is on the bag.

2.Arrive Early

In case you didn’t know, the most common reason for delayed or lost baggage is late check-ins at the airport.

In general, make sure you reach the airport as early as possible so that you never have to get into such a situation.

If you’re wondering what to do after you arrive early at the airport , read about “5 Fun & Unique Ways To Kill Time At The Airport”

3.Keep A Buffer Between Connecting Flights

This is one more reason why bags get sent on a different flight or the wrong airport!

In a hurry to transfer your bags onto a connecting flight, airlines can do this and locating your bag can become a herculean task.

Keep some buffer time between your connecting flights while booking your tickets and avoid the unnecessary stress.

4.Pack Smartly

Pack all valuables in your carry-on luggage.

Travel essentials such as Cameras, computers, medication kits, wallets, jewellery and passports shouldn’t be carried in you checked-in luggage.

Also make sure you pack a set of clothes in your carry-on bag so that you’ll have something to wear if your checked bag is delayed or lost.

PRO TRAVEL TIP- If you’re traveling with a partner , consider dividing your clothes between each other’s checked bags. This way if one of the bags is lost, you’ll each still have some of your belongings.

5.Make A Packing List

We know it sounds tedious, but it will go a long way in case your bag gets lost.

While filling the lost baggage form, the airline asks you for a list of items you have in the bag. Its better to come prepared, than think about what all you’ve lost on the spot.

6.Buy Travel Insurance

We can’t stress enough on the fact that travel insurance is really important.

Other than covering damaged and lost bags, travel insurance covers emergency medical expenses, emergency cash expenses at the hospital and personal accidents which might occur when you are onboard.

It’s a wise decision to buy travel insurance since it costs just a fraction of your total trip and you are at ease while travelling when you are insured

7.Buy a Luggage Tracker

Consider buying a luggage tracker, which costs not more than Rs 500 and gives you real-time location of your bag on the phone.

Even if you cant find your bag at the airport, you can track it especially if someone takes your bag by mistake, thinking it’s theirs.

One more way in which you can avoid losing your bag at the airport is by downloading the AirWhizz App. We have partnered up with prestigious travel insurance companies such as HDFC Ergo, so you can book your travel insurance via the app itself. You’ll also get information about airline policies and airport services as an app user on the move.

Keep your luggage safe & Fly Stress-Free!

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Delhi Airport To Provide Automated Wheelchairs For Elderly & Differently Abled Passengers!

In a bid to make air travel comfortable for ‘Passengers with Reduced Mobility’(PRM), Delhi Airport will soon introduce automated wheelchair services.

At present, there are 7 electric wheelchairs being provided at the airport on trial basis, however, authorities are planning to start this service permanently by ‘Mid-August’ this year.

Here are all the details about the new automated wheelchairs –

  • It can carry a load of up to 250 Kg.
  • It is designed to accommodate a passenger and their check-in bag.
  • The battery operated wheelchair is capable of functioning the whole day on a single charge.
  • Travellers who fall under the PMR category will also be provided an assistant by the service operators.

Based on the requirements of the airlines, an adequate number of wheelchairs will be introduced at all terminals of the Delhi Airport.

Delhi International Airport Limited(DIAL) has appointed “Aviaxpert Aviation Pvt. Ltd.” to operate this service at the airport. They are procuring these wheelchairs from Europe.

DIAL has said that the service providers will be able to track the whereabouts of the passengers within the airport, till they board the airplane, using a chip installed in the wheelchair.

At present, airlines have a dedicated staff to help elderly and disabled passengers. They use basic wheelchairs to ferry them from the entrance of the airport to the airplane.

DIAL will not scrap manually operated wheelchairs which are present at the airport, once the automated wheelchair service is established.

Airports around the world have started using automated wheelchairs to help such passengers. We hope that more airports in India take Delhi airport’s example and start this service in the near future.

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Paperless Travel At Indian Airports Hits Aadhaar Hurdle!

The government’s plan to make air travel paperless in India has hit a bump.

The Unique Identification Authority of India(UIDAI) has refused to share Aadhaar biometric data with aviation authorities due to security reasons.

Civil Aviation Ministry is looking at different identity options to implement the “DigiYatra” scheme. The other options that can be used for identification of an air traveller are passports or special identity cards made for this purpose but they won’t be able to give the same benefits as an Aadhar card.

The scheme aims at making air travel simpler for passengers by linking their Aadhar information with the database of different airline stakeholders. This would remove the need for paper-based documents or manual security checks at airports.

Many airports were gearing up for this scheme by implementing biometric security scanners and e-ticket gates to automate the check-in process.

In fact, a few months back, the government had announced that they will implement paperless travel at airports such as Varanasi and Vijayawada, however, UIDAI’s decision may stall such a move.

There have been many incidents in recent times where the Aadhaar data has been leaked, raising questions on the security of the biometrics of Indian citizens. UIDAI claims that their database is safe, but incidents of data breach have made them reluctant to share data with external authorities and agencies.

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The Complex Process Behind Your Airline’s Flight Schedule!

We all have at some point complained about how late our flight was or rejoiced about an early flight.

But have you ever wondered how exactly does an airline schedule a flight?

Well, it turns out that those scheduled flight timings aren’t random. Your flight timings are a result of a complex system which is handled by a dedicated airline team.

But, before we get into the factors that determine a flight’s schedule, we first need to understand a few terms.

Departure Time –  Most of us think that departure time is the time at which the flight takes-off, but that’s not the case. Departure time is the moment your flight leaves the boarding gate.

Arrival time – This is the moment when your flight reaches the boarding gate and not the time it lands on the runway.

Block Time – This is the time between the arrival and departure time.

Airlines use a complex matrix called ‘Airline Scheduled Planning’ to fix flight timings. They use a software and feed in the historical data for a flight’s departure, arrival and block time for each specific route on a specific day. The software analyses this data and suggests a schedule for that flight.

Other than the software, airlines also keep in mind certain variables to schedule flights!

Factors That Affect A Flight’s Schedule.

1.Airport

Flight schedule of an airline is affected by the passenger traffic at the airport.

Busy airports such as Delhi or Bombay airports allot airlines a 30-60 minute window to operate their flights in a day, to keep things organised.

The infrastructure of the airport is also taken into consideration, including how many boarding gates does it have, how many runways are operational or whether there is an ongoing construction happening.

2.Connecting Flights

Airlines have to consider the timings of the connecting flights. They have to determine the departure time of their flight by analyzing what time the connecting flight is going to arrive at the other airport.

The time taken by a passenger to leave the airplane and walk to the boarding gate for the connecting flight is also added.

3.Turnaround Time

Airline turnaround time is the time taken to unload an airplane after its arrival and to prepare it for departure again.

This factor also includes the time taken to switch the airline crew. Airlines have to check whether the new crew is present at the destination or is arriving at the airport on another flight. Accordingly, they schedule their flight.

4.Flight Route

Another variable that is used to schedule a flight is how busy the route is and how much time does a flight stay in the air on that particular route.

For instance ,on busier routes, the airline might opt to operate its flights during less crowded times of the day or week.

5.Competition

This may come as a surprise to you, but the airline’s brand value in the market determines a flight’s schedule.

In some areas, you will find that airlines such as IndiGo and SpiceJet are more popular, while in other areas people prefer flying with Air India or GoAir.

Airlines aim to schedule flights to capture the largest customer base and avoid bottlenecking at airports, at the same time.

For Instance, if flights from 7 different airlines land during the same time at an airport, the airline may schedule its flight an hour earlier to avoid competition and get better returns.

6.Type Of Destination

Wherever possible, airlines schedule their flights based on why people are flying to a specific destination.

That is why you must have noticed that there are a lot of early morning flights to/from cities such as Bangalore ,Mumbai, or Delhi since a lot of business travellers fly there.

Scheduling late morning or afternoon flights from holiday destination such as Goa makes more sense for airlines. They want their guests to make the most of their relaxation time.

7.Unexpected Factors

Flight schedules are decided several months in advance by the airline’s “Schedule Planning Team”.

But unexpected events, such as bad weather or runway construction, might happen during that time, which can affect the arrival and departure timings.

Most airlines have a different set of employees on the team for this purpose or have flight dispatchers, who sit in the system operations center. Their main job is to tweak schedules to accommodate real-time changes as the need arises.

To sum it up, scheduling a flight is not as simple as just picking up a time which sounds good. Airlines have an experienced and dedicated team that helps them to solve this jigsaw puzzle and see which timing fits. In fact, many international airlines such as JetBlue give their schedule planning job applicants a “Sudoku Puzzle” to solve in the interviews.

If you want to know about your flight status, simply download the AirWhizz App. You will get real-time flight/ weather updates along with airline and airport information on the move & Fly Stress -Free!

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7 Tips To Avoid Business Travel Burnout!

Business travellers are called “Road Warriors” for a reason!

They fly most of the time to get the job done for their company while staying away from the comfort of their home and loved ones.

But business trips can become physically and mentally exhausting, which in turn can affect your personal and professional life.

To help you avoid getting burnt-out, we at AirWhizz have come up with a few effective tips that you should keep in mind the next time you go on a business trip.

1.Keep Your Routine Going

It’s easy to forget about the things that you usually do at home when you’re on a business trip.

Whether it’s working out, reading or meditating, make sure you take out time for these activities on your trip.

If you do this it will make you feel less homesick and help you cope with travel fatigue.

2.Make The Most Of Your Time

If you’re going on a business trip and have a flexible schedule, take out some time to explore the place.

Planning a few free days to wander off into the city lets you engage with the locals, experience the local cuisine, and indulge in the nightlife.

Not only will you make new memories but will also feel active and mentally refreshed when you get back.

3.Book A Vacation Home

While some business travellers prefer staying in hotels, others may start to feel claustrophobic in the small hotel rooms.

Today we have services such as Airbnb that can help you get a nice vacation home to stay in.

These accommodations not only offer more space, but you’ll also gain access to a kitchen to make your own meals and simulate the feeling of home that you can’t get in a hotel.

4.Maintain A Healthy Diet

Gaining or losing  weight is one of the first signs of travel exhaustion.

After all, its easier to grab a slice of pizza at the airport or skip meals when you’re working!

Try to keep a healthy diet to keep your energy levels up which will help you navigate through the new city , new people or new challenges.

Read more about “How To Eat Healthy When You Fly”.

5.Take A Break From Flying

Constant flying can drain you of your energy and make you unenthusiastic about doing the things that you love.

This is a sign of physical exhaustion and needs to be tackled ASAP.

Think about whether your physical presence is needed at the meeting. If that’s not the case, then you can cut down on your travel.

With this you will give your body some much needed rest while contributing and being involved in meetings while sitting at home or in the office.

6.Keep In Touch

Being constantly on the move makes it hard to stay connected to your family, friends, and colleagues back home.

This tends to cause a lot of stress!

Rather than allowing this to get the better of you, try to find as many possible ways to keep in contact with them while you’re away.

Nowadays, it’s easy to use facetime, texting and social media to stay in touch with your loved ones.

7.Stay Physically Active

We’ve mentioned work-out before, but if physical activity is not a part of your routine, then it’s time to buy a pair of running shoes.

If you’re a business traveller then being active and physically fit is as important as that spreadsheet you’ve been working on.

We know it sounds tough but following a workout schedule will keep you active and mentally refreshed while you travel.

Don’t want to skip your workout the next time you fly? Simply download the AirWhizz app to get information about different fitness/Yoga centers available at the airport along with real-time flight updates on the move and Fly Stress-Free!

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