Air Travellers Around The World Split Over In-Flight Connectivity!

Services offered by an airline may be uniform all around the world, but whether passengers like it or not, depends on the country they stay in.

U.K based Data & Measurement company, Nielsen, conducted a survey which involved 8000 travellers from 10 different countries to understand the needs of an airplane passenger.

While airlines a ready to provide in-flight connectivity 24/7, passengers from France, Germany, Japan, Sweden, Britain and the US are happy to keep their phones on airplane mode and not make calls while flying. However, air travellers from India, China and Middle -East are keen on in-flight connectivity.

Here are the key findings related to In-flight connectivity –

• 69 % of German passengers think that it’s not necessary to be connected via phones while travelling by air . But, only 12 % of Indian and 18% of Chinese travellers agree with this.
• Flyers from India & China said that they would be more than happy to pay for in-flight connectivity even if the flight costs more.
• Most of the Japanese travellers were worried about the disturbance caused on the flight due to in-flight connectivity.

While travellers from Asia & Middle-East are keen on chatting inside the airplane, their major concern is about the contents of refresher packs handed out by airlines.

Travellers from the United Arab Emirates, China and India said that airlines should provide toothbrush and eye mask. But, travellers from Sweden don’t really care about it, with only 38% agreeing with this.

Fewer than one-third of the respondents, from any country, want a shower, spa, wellness service or fitness equipment on board.

Generously sized seating is regarded as a priority on long-haul flights, especially for Americans, with 59 percent of US respondents ranking bottom space and legroom as very important.

Here are some other key findings from the Nielsen survey –

• Most British travellers are bothered to stand in the airport check-in line while Swedish travellers don’t mind standing in the queue.
• Having a range of in-flight films, music and audio-books on offer matters most to travellers from the US, India and the UAE.
• Japanese flyers aren’t really keen on hearing updates from the pilot, whereas travellers from India & South Africa want the pilot to give regular updates.
• Fast, free Internet access is globally desirable but especially popular in China, South Africa and the US.